The 'Seller' means Diamond Wet Rooms And Bathrooms. The 'Buyer' means the person, or company, whose order for goods is accepted by the seller. 'Goods' means products or services supplied by the seller.
The buyer is required to pay in full when ordering. Goods will not be despatched until full payment has been made and received.
On receipt of an order from the buyer the seller will send, via email or post a sales order confirmation. In some cases the seller may telephone the buyer to confirm the order or delivery instructions.
The seller offers a next day delivery service on selected items when the buyer places an order before 1pm. All other items will be advised of delivery times when enquired or purchased. The seller is responsible for loss, or damage, to goods until delivered or collected. Delivery is free of charge to addresses in the UK mainland. Deliveries to an address outside the UK mainland will incur a delivery charge. It is the buyers responsibility to contact the seller before placing an order to obtain delivery costs if goods are to be delivered to an address outside of the UK mainland.
All Diamond wet floor formers and Milan range of shower trays supplied by the seller come with a lifetime guarantee. All other goods come with a 1 year guarantee unless specifically stated otherwise. All guarantees provide coverage for repair or replacement goods where it is clear the goods have not been deliberately damaged. Guarantees are in accordance with professional installation and our instructions excluding product misuse.
Upon delivery it is the buyers responsibility to check all goods for damages, if goods show any signs of damage the buyer must sign for such items as 'damaged' or refuse delivery of the suspected damaged items. If the buyer refuses delivery they should contact the seller immediately. Any damaged goods in a delivery must be notified to the seller within 2 days of the receipt of the goods.
At the sellers discretion goods may be returned at the request of the buyer within 15 days of delivery but may incur up to a 50% restocking charge. All returned goods must be returned to the seller in perfect condition and in the original packaging. The seller does not accept return of goods that have been made to order.
Reviewing product design and development on a regular basis means Diamond Wet Rooms Ltd. reserves the right to change product specifications and prices without prior notice.
The fitting of any Diamond Wet Rooms & Bathrooms products will be taken as acceptance of quality.